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Amber Spins Casino

Explore our casino games, manage your account and find the information you need to play with us.

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Amber Spins golden crystal artwork
Amber Spins golden crystal artwork

Our casino games

We offer more than 500 slots. Our named games include Gold Blitz, Eye of Horus, Rainbow Riches and Big Bass Bonanza.

Game information

All our games are audited and extensively tested to ensure fair play and honest payouts. We recommend becoming familiar with the rules of each game before wagering. Return To Player, or RTP, is the payout rate published in the game rules. Each game’s RTP percentage appears in its information or help pages. An additional RTP table is available where a figure is not found there and is updated from time to time. If the two values differ, the game’s information or help value controls.

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Our welcome offer

Welcome spins

New players who deposit at least £10 and use code GOLD30 get 30 free spins when our welcome offer is available. Each spin is worth £0.10. Wins are paid to bonus, 10x bonus wagering is required, and the spins have a 5-day expiry. Terms and conditions apply.

Who can take part

Our Promotions are subject to the User Agreement, general promotional terms and applicable promotion-specific terms. Promotional Terms take priority over the rest of the agreement where they conflict. Individual eligibility requirements and exclusions apply as specified. Complimentary benefits must be used under their specific terms, and an offer is limited to its intended recipient or category and cannot be transferred unless its terms specify otherwise. Bonus Funds include credited wagering funds or equivalents, such as deposit matches, free wagers and free spins, and may carry withdrawal restrictions.

A Qualifying Player must be 18 or over, legally entitled and eligible to use our services, meet the applicable promotional criteria, and have registered and opened an account unless the applicable terms provide a no-purchase-necessary route. An Unauthorised Person cannot participate. This includes our officers, directors, employees, consultants and agents, relevant group companies, suppliers and vendors, and those people’s spouse, partner, parent, child or sibling.

Claiming and using bonus funds

Bonuses and Free Spins may become available to claim and play only through Rewards / Vouchers after the initial cash deposit and/or cash-balance wagering specified for the promotion. Free-spin winnings may be capped and are paid to the Games Bonus balance as specified.

Our Games Bonus funds can be played on instant games only when your cash balance is at zero. They carry a 10 times Wagering Requirement, meaning the awarded bonus value must be wagered that many times before it becomes cash. We use cash before Bonus Funds and display both balances in your account. Bonus winnings accumulate in the Games Bonus Balance and transfer to cash only when the applicable wagering requirement has been completed under our Bonus Policy.

Winning limits

Restricted Funds comprise Bonus Funds and Free Spins with unmet wagering requirements, together with their associated winnings. If an instant-game wager using Restricted Funds wins at least £100, completion of the wagering requirement remains necessary. The amount received is limited to £100 above the original bonus used to generate the win, with the remainder forfeited. After wagering, Games Bonus winnings are likewise capped at £100 plus the original bonus. The respective limits do not apply to verified progressive jackpot winnings derived from Restricted Funds or Bonus Funds.

For a Non-Funded Account without a successful cash deposit, winnings are capped at £25 and cannot be withdrawn.

Withdrawals and forfeiture

If you withdraw any or all your deposits before meeting the applicable bonus wagering requirements, you forfeit remaining bonuses. Withdrawing while requirements remain unmet also forfeits Bonus Funds and related winnings in the Games Bonus Balance. If we discover or have reason to believe a promotion’s minimum wagering was not met, the relevant withdrawal will be audited and must be verified by us before it is processed. Under the agreement, only cash funds may be withdrawn, not Bonus Funds directly.

After 5 consecutive days without logging in, bonuses including vouchers, free spins, Games Bonus Funds, chat points, loyalty points and shop coins, together with related winnings whose wagering requirements remain unmet, are forfeited without notice or refund. Unused vouchers are also forfeited at the time of withdrawal. Accepting IG Free Spins entails their applicable wagering requirement, and failing that requirement or an applicable expiry forfeits related bonus-balance winnings.

Free-spin vouchers

We may limit IG Free Spins to specific games or devices and provide them in formats such as vouchers. Their number depends on the applicable promotional terms. If you begin a voucher on one device type, you can complete it only on that type. Once all its spins have been used, winnings are credited to the Games Bonus Balance or cash as specified, provided the voucher remains valid and subject to any maximum winning amount. We may cap the claimable amount regardless of the winnings displayed, and a voucher may expire. You can start a new voucher after using every spin on the current one. We detail free-spin winnings in My Account.

Voucher winnings are displayed in points and convert to the Games Bonus Balance, cash or another form specified by the promotion only when its requirements are fulfilled. Unless the promotion-specific terms say otherwise, 100 points equal £1 and voucher winnings are capped. If we recognise a disconnection after an IG Free Spin begins, we play that spin and update your balance accordingly.

Deposit-bonus choices

Where the cashier box is available, you may opt out of deposit Bonuses. You then become ineligible for deposit-related Promotions even if one is displayed or communicated to you. We may decline a deposit Bonus while a withdrawal remains outstanding until it is processed, or reduce or deny one for selected payment methods or countries as specified. Registration and first-deposit Promotions cannot be combined with similar Promotions. Eligible instant-game bonus winnings may be cashed out after wagering, subject to any applicable Non-Funded Account maximum stated in the promotion.

We may offer an alternative Games Bonus. Accepting it makes you ineligible for the then-current Games Bonus. Any re-deposit Bonus percentage is set by its promotion-specific terms and may vary between deposits.

Promotion changes and account rules

We may prevent the take-up or completion of Promotions for regulatory reasons, including safer gambling. We may also cancel, modify or suspend a Promotion for security, legal compliance, abuse or exceptional circumstances that prevent it operating as specified. Except where needed to prevent fraud or unlawful behaviour, those changes do not apply to players who had already opted in, deposited expecting the benefits or begun participating before the change was communicated.

If we discover or reasonably suspect Promotional Abuse or a breach of Promotional Terms, we may deny, withhold or withdraw a Promotion. We may suspend or ultimately close the account, withhold its balance, and void or recover attributable deposits, payouts, promotions, Bonus Funds or winnings. Abuse includes deceitful exploitation, similar or multiple accounts used for welcome bonuses, promotional-only deposits, reasonable doubts about identity truthfulness, repeated free-game play without paid play, and repeated withdrawals and redeposits solely for deposit bonuses.

Loyalty Points

Our Loyalty Points, also called Amber Spins Points and shown as Points, Chat Points or Reward Coins, can be awarded through Promotions or instant-game play. We award them for every £10 cash wagered on Instant Games, and you can redeem them for Bonus Funds through My Account.

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Our operator and licence

Our gaming services are operated by Broadway Gaming Ireland DF Limited, a company incorporated in the Republic of Ireland. Broadway Gaming Ireland DF Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 58267.

Login and your account

Access and eligibility

Log in to access your account. To use our services, you must first register and be accepted for an account. You must be at least 18 years of age and capable of entering into a legal contract. Underage gambling is a criminal offence.

You may register for only one Customer Account. If we identify a duplicate, we may close it and void relevant bets, promotions and winnings. In applicable circumstances, we may close the original account too.

Verification

Our Verification Checks may take place during registration and afterwards. We may reasonably request your information, documents and cooperation, obtain information from third parties, and check your age, identity, address, location, financial circumstances and source of funds, alongside credit and fraud-prevention matters.

Checks may include matching your details against public records, a current valid government-issued identity document containing your birth date, such as a passport or driving licence, and a utility bill, payslip or bank statement no more than 3 months old. We may request further documents for regulatory purposes. You can upload documents through My Account. If we cannot complete the checks to our reasonable satisfaction, we will suspend your account and may ultimately close it permanently. Applicable regulation or an authority may also require us to withhold funds.

Deposits

Amounts and methods

Our minimum deposit amount is £10 unless otherwise stated. We automatically credit approved transactions to your account so you can begin playing immediately.

Method Deposit details
Visa/MasterCard We accept these debit cards in GBP and EUR for deposits and withdrawals, subject to policy exceptions.
PayPal We list PayPal among our payment methods.
ApplePay Apple’s wallet service uses debit cards to make payments on iPhone, Apple Watch, iPad or Mac.
Wire transfer We list wire transfer among our payment methods.

A processing fee of £0.10 applies to each PayPal transaction. We include it in the checkout total, and it counts towards applicable financial limits.

Payment checks and processing

We may ask for documents to verify the details of a payment method used for a deposit. Depending on the results, we may permit or refuse further deposits with that method. You can register up to 5 valid payment methods. Tell us promptly if a debit card is lost, stolen or cancelled, or if your e-wallet status changes.

Broadway Gaming UK Limited serves as the payment-processing agent for our gaming operator, Broadway Gaming Ireland DF Limited. Broadway Gaming UK Ltd appears as merchant of record on payment statements. The payment agent has no customer relationship with you. Your customer relationship remains only with Broadway Gaming Ireland DF Limited.

Customer funds and currency

Deposited customer funds are held in our gaming operator’s separate Designated Account. It contains only funds deposited by and due to customers for use of our services, held there until used for that purpose. The account meets Gambling Commission segregation requirements at medium protection level. Steps have been taken to protect customer funds, but repayment of all funds is not guaranteed if our gaming operator becomes insolvent.

Where currency conversion is involved, we may round deposits or withdrawals up or down when converting to or from Pounds Sterling. The applicable rounding policy is available at conversion. We use exchange rates sourced from xignite and updated regularly through the day, and may charge a conversion fee comparable with commercial bank and card-company rates.

Withdrawals

Cleared cash and checks

You can withdraw any cleared cash balance if deposits have cleared and have not been charged back, reversed or cancelled, and we have completed verification to our reasonable satisfaction. Withdrawal also depends on no law, regulation or regulator instruction requiring us to withhold payment. There must be no ongoing or completed investigation, unless decided in your favour, concerning an Error, Malfunction or Disconnection in a service you used or a reasonably suspected Prohibited Practice that entitles us to withhold funds. We may void affected transactions and withhold winnings or other funds. Illegal activity or Prohibited Practices may lead to suspension and ultimately account closure. Funds cannot be accessed or withdrawn while your account is limited or suspended.

If we cannot confirm that you are the registered owner of a payment method, we may require supporting documents before withdrawal. This can include documentation for a deposit made with an unverified PayPal account.

Amount and payment route

Our minimum withdrawal limit is £10, or its equivalent, for every method when you request less than your entire balance. A below-minimum cashier request returns to your cash balance. To withdraw your entire balance below that limit in one transaction, contact Customer Support at [email protected].

Unless the agreement states otherwise, we pay cleared-funds withdrawals to deposit methods you have previously used. If total withdrawals exceed total previous deposits, we pay the excess to your preferred payment method, subject to the rule that withdrawals go only to a card or account previously used for a deposit. Some deposit methods may not be available for withdrawals. You can request a withdrawal only in the currency in which you deposited.

Payment times

Our withdrawal schedule separates processing, completion and total payment time. Broadway Gaming UK Ltd is the statement payment source for every method below.

Method Processing Completion Total payment time
Debit Cards 2 business days 5 business days 4–7 business days
PayPal 2 business days 2–3 business days 4–5 business days
Apple Pay 2 business days 5 business days 4–7 business days
Wire Transfer 2 business days 4–7 business days 7–10 business days

Business days run Monday to Friday, excluding public holidays in the United Kingdom and Ireland. We endeavour to meet the schedule, but verification procedures, technical issues or third-party acts or omissions may cause delays. Arrival depends on the payment method. We email you when processing and transfer are complete, and your withdrawal history is available in My Account after login.

We may combine requests made within the same 24-hour period. An outstanding deposit may delay or stop withdrawal processing, and we may ask for documents about your financial circumstances or source of income. Withdrawal credits usually appear as separate statement transactions rather than cancelling deposit references.

Mobile play

Our site is optimised for mobile devices running iOS, Android and Windows. Our game screens adapt to desktop and mobile displays, so you can browse the casino on the device you use.

Safer gambling

Activity and time

Our Activity Statements break down gameplay, deposits and wagers. After logging in, you can view transaction and gaming history in My History. You can set a Game Time Reminder from 30 minutes up to 2 hours after you log in.

Financial limits

Our daily, weekly and monthly financial limits can be set or updated in My Account under Safer Gambling Tools. Deposit limits also include a transaction limit, apply only to this account, and can be set or updated in the Cashier after login. For net deposit limits, we check each deposit against your chosen daily, weekly or monthly limit and adjust the limit whenever you withdraw. We may vary deposit limits after reviewing your playing status and account history.

Take a Break

You may request Take a Break at any time for 1 day, 2 days, 1 week, 1 month or 6 weeks. We suspend your account only at the requested brand. You cannot access it during the break, and it automatically reopens when the period ends.

Self-exclusion

You may request self-exclusion at any time for 6 months or 1, 2, 3, 4 or 5 years. It blocks access and closes accounts identified as yours across our Group brands. Customer Support cannot reverse it. We opt you out of marketing within 2 days of receiving your completed notification. After the chosen period, your accounts remain closed until you contact Customer Support to reopen them.

GAMSTOP is a free service enabling self-exclusion from online gambling companies licensed in Great Britain.

Independent support

GamCare’s National Gambling Helpline provides confidential information, advice and support for anyone harmed by gambling in Great Britain. It is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. GambleAware provides information, advice and routes to support for gambling harms. Gambling Therapy offers global online advice in multiple languages, while the National Gambling Treatment Service provides confidential treatment and support free to access across England, Scotland and Wales.

Customer support

Contact us

Our customer support service is available 24/7. You can email us at [email protected] at any time, and we answer as soon as possible. For difficulties or problems, you can also reach Customer Support through live chat. For an initial complaint, use email or Live Chat so an advisor can log, investigate and respond to your enquiry.

Closing your account

To request closure, email [email protected] with Close My Account in the subject. Our agent aims to respond within the next working day, or as soon as reasonably practicable afterwards, to process your request and arrange return of cleared cash, subject to any right under the agreement to delay or withhold withdrawals.

Complaints and disputes

If you cooperate promptly, we aim to resolve a complaint within eight weeks of receiving it. We write within that period with a final response or an update if a lack of timely cooperation prevents one within the usual review period. The Head of Customer Support’s response concludes our internal process. A still-unresolved, deadlocked dispute, rather than a complaint, may be referred to independent eCogra alternative dispute resolution or a successor provider free of charge. That provider may reject a frivolous or vexatious dispute, but we cannot refuse referral on that basis.

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