Terms and Conditions

Who we are

Amber Spins is operated by Broadway Gaming Ireland DF Limited, an Irish company registered at The Reflector, 8 Hanover Quay, Dublin 2, D02 R573, Ireland. Our licence for Great Britain comes from the Gambling Commission, account number 58267. Your agreement is with us. Broadway Gaming UK Limited acts as our agent for payment processing and appears on your statements, but it has no customer relationship with you.

Your account

Only adults aged 18 or older who can sign a binding contract may play. Gambling below that age is a crime. You must register and be accepted for an account before you can play. We carry out verification checks on your age, identity, address, location and, where needed, the source of your funds. Until these checks are complete we may restrict your account, including withdrawals.

Deposits

The minimum deposit is £10 unless stated otherwise. You can keep up to 5 registered payment methods. Funds in your account do not earn interest. Your deposits are held in a separate designated account that meets the Gambling Commission requirements at the medium protection level, which means we have taken steps to protect them, although full repayment cannot be promised if we ever become insolvent.

Withdrawals

You can withdraw your cleared cash balance once your payments have cleared. The minimum withdrawal is £10 for all methods. If your whole balance is below £10, contact our support team to withdraw it in one go. Withdrawals are paid to a method you have already used to deposit, in the currency of your deposit. Bonus funds can never be withdrawn.

Bonuses and promotions

Every promotion has its own terms, and these take priority if they differ from the general rules. Cash is always used before bonus funds. Bonus winnings become cash only after the wagering requirement is met, and Games Bonus winnings are then capped at £100 plus the original bonus. If you withdraw before the wagering is met, the remaining bonus and its winnings are forfeited. Bonuses lapse after 5 consecutive days without logging in. Accounts without a successful cash deposit can win up to £25, and these winnings cannot be withdrawn.

Dormant accounts

If an account stays dormant, we try to return a positive cleared balance to the last deposit method. If that is not possible, an administration fee of £5 per month applies until the account becomes active again or the balance reaches zero.

Complaints

Contact our customer support team first by email or live chat. If your concern is not resolved, you can raise it in writing with our Head of Customer Support. Disputes that remain unresolved can go to free alternative dispute resolution with eCogra.